FAQs for inbound passengers to undergo compulsory quarantine



1.    I have booked the 14-night quarantine package and arrive after midnight on 25 December, what shall I do now?

According to the Hong Kong SAR Government’s latest announcement, all person (who have stayed outside China) arriving at Hong Kong have to undergo compulsory quarantine for 21 days in a designated quarantine hotel.  You may make an extension of stay for 7 nights, the package for 21-night was at HKD16,800 net (single) / HKD25,200 net (twin) includes 3 meals daily.  Please contact our Reservation Call Centre to amend your reservation and make payment for the remaining balance prior to your arrival.




您可以延長入住7晚,21晚的隔離住宿套餐為港幣16800元正(單人)/ 港幣25200元正(雙人),套餐包括每天三餐。 請於入住前聯繫我們的預訂中心以修改您的預訂並支付餘額


2.    Can I book a room to share with relatives or friends?

Yes, twin sharing will be arranged for family members or friends by taking the same flight to Hong Kong, record of electronic tickets for both guests are required upon making reservations (both guests have to be over the age of 16 or above; or guest under 16 years old has to be accompanied by an adult taking the same flight to Hong Kong).


可以,雙人住宿僅供乘搭同一航班的客人入住,客人需於預訂房間時提供電子機票以作核實 (同住的兩位房客均須年滿16歲或以上; 16歲以下的客人須由乘搭同一航班的成人陪同入住)


3.    Can I book a room for a family of 2 adults and 1 child?

Maximum two guests could be accommodated in one room. In such case, you could book two rooms for a family size of three persons; the first room booking for one adult with one child while the second room booking for the other adult. Connecting room is available and is subject to hotel availability.



每房最多只供兩人入住。在這種情況下,客人需要預訂兩個房間供三人家庭入住,第一個房間預訂予一個成年人及一個小孩同住 第二個房間預訂予另一個的成年人入住。酒店有相連客房供應,預訂需視乎房間供應情況而定,並以酒店確認為準。


4.    Shall I book for twin occupancy if I will be staying with a child?

You could book for single occupancy if the second person is below 3 years old and the meals arrangement would be based on one person only.  If the second person is above 3 years old, you would have to book for twin occupancy and meals arrangement would be based on two person. 






5.    Will the hotel arrange accommodation for guests below 18 years old?

Hotel will arrange accommodation for guests who are 16 years old or above.  For guests between 16 and 18 years old, his / her parents or guardian has to sign and send the “Acknowledgement Form” and “Consent form for unaccompanied person staying in Designated Hotel” prior to guest arrival.





6.    Do I need to pay a deposit upon arrival as the full payment is made already?

A credit card deposit to guarantee the incidental charges at HK$1500 (single occupancy) / HK$3000 (twin occupancy) / HK$4000 (Suite) is required upon check-in.  For guests without credit card, a third party credit card authorization form to be sent to hotel prior to guest check-in.



客人辦理入住時須以信用卡繳付雜費押金港幣1,500 (單人住宿) / 港幣3,000 (雙人住宿) / 港幣4,000 (套房)  。沒有信用卡的客人,於入住前可預先將第三者信用卡授權表格交予酒店。


7.    Can I leave the room during the quarantine period?

According to the Quarantine Order, travellers must not leave guest room until further notice.  Breaching the quarantine order is a criminal offence and offenders are subject to a fine and imprisonment.

As per the Hong Kong SAR Government’s instruction, the IMMEDIATE consequence is to be removed from hotel and sent to Quarantine Camp right away.  Room payment will be forfeited and no refund to be made due to guest’s violation of government regulations.






8.    Can I smoke?

This is a no smoking hotel, any individual found smoking in the hotel will be liable to a fix penalty of HK$2,000 per time.

Smoking outside the room will be deemed breaching of the quarantine order, offenders will be referred to the police without prior warning.





9.    Can I cook in the room?

To ensure the safety of all the hotel guests, using any type of cooking appliances to cook in the guest room is prohibited. Guest will be liable to a fee for any damage caused to the property. 



為確保所有客人的住宿安全,客房嚴禁使用任何類型的烹飪 / 煮食器具煮食。如酒店有任何損壞,客人須負上相關的法律責任及費用。


10. What to do if I am feeling unwell?

If you are feeling unwell, please contact Home Quarantine Task Force at phone number +852 21521133 or +852 21251999 or hotel’s Guest Services Manager at ext. 0.



如果你感到身體不適,請致電+852 21521133 +852 21251999 聯絡家居檢疫專責組或酒店客戶服務經理內線 0


11. Will hotel buy medicine for me?

Hotel is unable to provide any medication for guests as per the Hong Kong SAR Government’s instruction. Please call Home Quarantine Task Force at phone number +852 21521133 or +852 21251999 for further arrangement.



按香港特別行政區政府指示,酒店不能為客人提供任何藥物。請致電+852 21521133 +852 21251999 聯絡家居檢疫專責組作進一步安排。


12. Will hotel assist to keep my belongings if I am unfortunately tested positive for COVID-19 during the stay?

If there’s any luggage kept in the room, Hotel will charge the room daily until the luggage was being picked up by an authorized person.





13. Is there any housekeeping service during my stay?

No room cleaning will be arranged unless required by Department of Health.

Hotel will arrange sufficient towels in your room prior to check-in, you may contact our Housekeeping Department if you need more towels or other standard room amenities.





14. Is there any laundry service available during my stay?

No laundry service to be arranged during the quarantine period, you may need to have clothes good enough for 21 nights.





15. Can I use HDMI cable to connect with the TV in the guestroom?

Yes, please prepare your own HDMI cable and devices for the connection, the devices to be connected by yourself in the guestroom.





16. Is there any refrigerator in the room?

There is a mini-fridge at 4 degrees Celsius and is suitable for storage of drinks only, please do not store any food or dairy products.

For storage arrangement for special needs, such as special medicines etc., please contact our Guest Services associate if required.






17. How many meals will I receive daily?

The Quarantine Package includes 3 meals daily.

Lunch and dinner will be included on the day of arrival; while breakfast will be included on the departure date.





18. What time will I receive the meals?

Meals will be delivered outside room door during the below period; meals’ delivery time will be subject to Hotel’s arrangement.

-       Breakfast will be delivered from 8 a.m. to 10:15 a.m.

-       Lunch will be delivered from 12:15 p.m. to 2:30 p.m.

-       Dinner will be delivered from 6:15 p.m. to 8:30 p.m.




-       早餐派送時間為早上8時至1015

-       午餐派送時間為下午1215分至下午230

-       晚餐派送時間為晚上615分至830


19. Is there any choice of meals for special dietary?

Vegetarian items are available; please contact us for any special dietary requirement in advance.

Halal food items are available subject to pre-arrangement upon making reservations.






20. Is there menu available and how to make orders?

Menu is available for preview; menu items will be subject to change without prior notice.

We will send you the menu order form 5-day in advance for your selection.  In order to ensure your favourite meals are available, meals pre-order for the first seven-day is required prior to check-in.






21. Can I make any changes on the menu item(s) chosen?

Meals will be delivered per your order made prior to arrival and no changes can be made.

You may select your favorite item(s) again on the 4th day for the remaining day of your stay.



酒店將根客人入住前所下的訂單派送餐膳,恕不接受更改。你可於入住後的第4 天為餘下的住宿點選喜歡的菜式。


22. Can I order takeaway food from outside?

Hotel accept delivery of takeaway food, please ensure the delivery person knows your full name and room number to inform our associates at the Delivery Counter. You may also order snacks or drinks from our “Sundry Items and Food & Drinks Order Form” at a charge.





23. Can my family or friends make deliveries to me before my arrival?

Yes, your family or friend may arrange one parcel / suitcase to be delivered to hotel from  8 a.m. to 10 p.m.  on your day of arrival.  Hotel does not accept delivery of raw food, alcoholic beverages, valuables, jewellery or fragile items.



酒店歡迎客人的朋友於入住當天上8 晚上10安排一件包裹或行李到酒店 酒店不接受送遞生肉家人或酒精飲料、貴重物品、珠寶或易碎物品。


24. Can my family or friends make deliveries to me?

Hotel welcomes your family and friends to make deliveries to you during your entire stay.

Tentative designated delivery time is from 8 a.m. to 10 p.m. daily.

Hotel does not accept delivery of raw food, alcoholic beverages, valuables, jewellery or fragile items.




暫定指定送遞時間為每日8 晚上10



25. How can my family or friends make deliveries to me?

Sender has to deliver the item(s) at the hotel Delivery Counter at G/F.

Please ensure your family knows your full name and room number to complete the delivery form.

Hotel does not carry insurance for the delivery item(s), and will not be responsible for any loss, damage or theft of such item(s).  The item(s) is/are received with contents unknown to the hotel.  In the event that the item(s) delivered is/are not collected by the recipient, the hotel shall have the right to dispose of the same.







26. Can I ask hotel staff to send items back to my family?

No items can be delivered from guest room to outsiders to avoid cross contamination.





PDF version can be downloaded at here