FAQs for inbound passengers to undergo compulsory quarantine
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1.    Is there any smoking rooms available in hotel?

This is a non-smoking hotel. Smoking is not allowed in the entire hotel including guestroom, any guests found smoking will be liable to a fix penalty of HK$2,000 per time.

Smoking outside the room will be deemed breaching of the quarantine order, offenders will be referred to the police without prior warning.

 

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2.    What is the current quarantine requirement?

According to the Hong Kong SAR Government¡¦s latest announcement, effective from 1 June 2022, Hong Kong residents and non-Hong Kong residents who have stayed in any place outside China during the relevant period (the day of boarding for/arrival at Hong Kong or during the 14 days before that day) and if they comply with the following conditions could onboard a flight to Hong Kong.

 

i)              Have been Fully vaccinated, hold and present recognised vaccination record;

ii)             Negative result proof of a PCR-based nucleic acid test for COVID-19 within 48 hours(2); and

iii)            Confirmation of room reservation for 7 nights (if opting for early discharge from compulsory quarantine upon fulfilment of relevant conditions) or 14 nights (will not be arranged for early discharge from compulsory quarantine) starting on the day of arrival at Hong Kong in a designated quarantine hotel (DQH)

 

Above arrangements are subject to change according to the epidemic situations without prior notice, please see the Hong Kong SAR Government website for details COVID-19 Thematic Website - Together, We Fight the Virus - Inbound Travel (coronavirus.gov.hk)

 

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3.    Can I shorten stay to 7-night stay if I booked a 14-night package?

-       Early discharge from compulsory quarantine will not be arranged if your reservation was made for 14-night.

-       Please select the 7 or 14-night package according to your needs as no refund to be arranged once the reservation is made.

 

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4.    Can I get a refund if there are changes on the quarantine regulations?

As per the HKSAR Government¡¦s instruction, any adjustment or cancellation of Quarantine Guests¡¦ bookings necessitated by changes in the HKSAR Government requirements (e.g. the shortening of quarantine period or medical surveillance period), hotel will arrange refund provided that the Quarantine Guest initiated the adjustment or cancellation within 30-day from the issue date of the HKSAR Government announcement. Otherwise, no refund to be arranged for any amendment received from the 31st day of announcement.

For example, the HKSAR Government made announcement on 27 January 2022, guests have to contact the hotel to amend the reservation (arriving from 28 January to 31 July 2022) on or before 25 February 2022 in order to get refund on the shortening stay.

 

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5.    What are the packages available?

Two packages are available:

Penta Standard Quarantine Package

 

 

7th Cycle

1st March to 31st July 2022

8th Cycle

1st August to 31st October 2022

No. of nights

7

14

7

14

Single Rates

$4,550

$9,100

$5,390

$10,780

Twin Rates

$6,860

$13,720

$8,190

$16,380

 

Penta Standard Room will be arranged with 3 meals daily, choose from seven thoughtfully designed MSG-free¡¦s ¡§Balanced Eats¡¨ menus prepared by the same hotel kitchen team are available for selection. 

All rates are based on Hong Kong Dollars and inclusive of 10% service charge.

Penta Plus Quarantine Package 

 

 

7th Cycle

1st March to 31st July 2022

8th Cycle

1st August to 31st October 2022

No. of nights

7

14

7

14

Single Rates

$6,650

$13,300

$7,490

$14,980

Twin Rates

$9,660

$19,320

$10,990

$21,980

 

Penta Plus Room (rooms located on higher floors) will be arranged, guests may pick their own favourite dish freely from our ¡§Eat Well¡¨ Menu.

All rates are based on Hong Kong Dollars and inclusive of 10% service charge.

 

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$5,390

$10,780

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$13,720

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6.    What is the different between ¡§Balanced Eats¡¨ Menu and ¡§Eat Well¡¨ Menu? How to make order?

¡§Balanced Eats¡¨ Menu was a fixed menu tailor-made by the same hotel kitchen team, seven different type of food vs the ¡§Eat Well¡¨ Menu, guests may choose one set of menu for the entire stay.  The seven of menus were Regular / Regular (beef-free) / Regular (seafood-free) / Halal / Halal (seafood-free) / Veggie / Vegan. 

 

¡§Eat Well¡¨ Menu was the well received menu served to quarantine guests.  Guests may pick their favourite main dish, soup / salad and drinks freely from the wide range of selections.

 

Menu is available for preview; menu items will be subject to change without prior notice.

In order to ensure your favourite meals are available, meals pre-order for the entire stay is required 5-day prior to check-in.  No changes to be made once the order were made. 

 

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7.    Can I book a room to share with relatives or friends?

If you and your family members or companions are taking the same flight to Hong Kong, you can choose to share a room with them. However, travellers should be aware of the related health risk. In fact, the more people you share a room with, and the more diverse of their backgrounds, the higher your risk of getting and spreading COVID-19, if anyone of you later test positive of COVID-19. For further details, please refer to

 https://www.coronavirus.gov.hk/eng/designated-hotel-returnees.html
     

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8.    Can I book a room for a family of 2 adults and 1 child?

Maximum two guests could be accommodated in one room. In such case, you could book two rooms for a family size of three persons; the first room booking for one adult with one child while the second room booking for the other adult. Only a limited sets of connecting room is available, any request will be subject to availability and hotel final confirmation.

 

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9.    Shall I book for twin occupancy if I will be staying with a child?

You could book for single occupancy if the second person is below 3 years old and the meals arrangement would be based on one person only.  

If the second person is above 3 years old, you would have to book and pay for twin occupancy and meals arrangement would be based on two person. 

 

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10.  Will the hotel arrange accommodation for guests below 18 years old?

Hotel will arrange accommodation for guests who are 16 years old or above.  For guests between 16 and 18 years old, his / her parents or guardian has to sign and send the ¡§Acknowledgement Form¡¨ and ¡§Consent form for unaccompanied person staying in Designated Hotel¡¨ prior to guest arrival.

 

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11.  Do I need to pay a deposit upon arrival as the full payment is made already?

A credit card deposit to guarantee the incidental charges at HK$1000 (single occupancy) / HK$2000 (twin occupancy) / HK$3000 (Suite) is required upon check-in. 

 

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12.  Can I leave the room during the quarantine period?

According to the Quarantine Order, travellers must not leave guest room until further notice.  Breaching the quarantine order is a criminal offence and offenders are subject to a fine and imprisonment.

As per the Hong Kong SAR Government¡¦s instruction, the IMMEDIATE consequence is to be removed from hotel and sent to Quarantine Camp right away.  Room payment will be forfeited and no refund to be made due to guest¡¦s violation of government regulations.

 

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13.  Can I request to move the furniture out of the room?

Please note furniture in guest rooms cannot be moved out and have to be remained in the room.

 

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14.  Can I open the window?

Please note that windows cannot be opened in all guestrooms.

 

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15.  Can I cook in the room?

To ensure the safety of all the hotel guests, using any type of cooking appliances to cook in the guest room is prohibited. Guest will be liable to a fee for any damage caused to the property. 

 

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16.  What to do if I am feeling unwell?

If you are feeling unwell, please contact Home Quarantine Task Force at phone number +852 21251133 or +852 21251999 or hotel¡¦s Guest Services Manager at ext. 0.

 

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17.  Will hotel buy medicine for me?

Hotel is unable to provide any medication for guests as per the Hong Kong SAR Government¡¦s instruction. Please call Home Quarantine Task Force at phone number +852 21251133 or +852 21251999 for further arrangement.

 

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18.  Will hotel assist to keep my belongings if I am unfortunately tested positive for COVID-19 during the stay?

If there¡¦s any luggage kept in the room, Hotel will charge the room daily until the luggage was being picked up by an authorized person.

 

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19.  Is there any housekeeping service during my stay?

No room cleaning will be arranged unless required by Department of Health.

Hotel will arrange sufficient towels in your room prior to check-in, you may contact our Housekeeping Department if you need more towels or other standard room amenities.

 

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20.  Is there any laundry service available during my stay?

No laundry service to be arranged during the quarantine period, you may need to have clothes good enough for your stay.

 

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21.  Can I use HDMI cable to connect with the TV in the guestroom?

Yes, please prepare your own HDMI cable and devices for the connection, the devices to be connected by yourself in the guestroom.

 

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22.  Will hotel provide or sell adaptor?

Hotel is unable to provide or sell adaptor to guests as per the Hong Kong SAR Government¡¦s instruction. Please bring your own adaptor for the quarantine stay.

 

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23.  Is there any refrigerator in the room?

There is a mini-fridge at 4 degrees Celsius and is suitable for storage of drinks only, please do not store any food or dairy products.

For storage arrangement for special needs, such as special medicines etc., please contact our Guest Services associate if required.

 

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24.  How many meals will I receive daily?

The Quarantine Package includes 3 meals daily.

Lunch and dinner will be included on the day of arrival; while breakfast will be included on the departure date.

 

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25.  What time will I receive the meals?

Meals will be delivered outside room door during the below period; meals¡¦ delivery time will be subject to Hotel¡¦s arrangement.

-       Breakfast will be delivered from 8 a.m. to 10:00 a.m.

-       Lunch will be delivered from 12:15 p.m. to 2:15 p.m.

-       Dinner will be delivered from 6:15 p.m. to 8:15 p.m.

 

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26.  Is there any choice of meals for special dietary?

Vegetarian items and Halal food items are available for both ¡§Balanced Eats¡¨ Menu and ¡§Eat Well¡¨ menu, subject to pre-arrangement upon making reservations. Please contact us for any special dietary requirement in advance.

 

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27.  Why I have to order meals for the entire stay prior to arrival? Can I make any changes on the menu item(s) chosen?

As per the Hong Kong SAR government¡¦s instruction, no items including meals order form can be sent out from guest room to avoid cross contamination.  Meals will be delivered per your order made prior to arrival and no changes can be made.

 

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28.  Can I order takeaway food from outside?

Hotel accept delivery of takeaway food, please ensure the delivery person knows your full name and room number to inform our associates at the Delivery Counter. Kindly settle the bill directly with the restaurant prior to the delivery as hotel will not pay on behalf. 

You may also order snacks or drinks from our ¡§Sundry Items and Food & Drinks Order Form¡¨ at a charge.

 

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29.  Can my family or friends make deliveries to me before my arrival?

Yes, your family or friend may arrange one parcel / suitcase to be delivered to hotel from  8 a.m. to 8 p.m. on your day of arrival .

Hotel does not accept delivery of treadmill, fitness equipment, raw food, durian, hard liquor, valuables, jewellery, microwave oven, cooking appliances or fragile items. 

Since most guests are in single occupancy, if guest get drunk and caused something happened, no one will take care of them. To ensure safety of our guests, only one bottle of wine or six cans of beer will be delivered to the room per day. 

 

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30.  How can my family or friends make deliveries to me?

Sender has to deliver the item(s) at the hotel Delivery Counter at G/F.

Please ensure your family knows your full name and room number to complete the delivery form.

Hotel does not carry insurance for the delivery item(s), and will not be responsible for any loss, damage or theft of such item(s).  The item(s) is/are received with contents unknown to the hotel.  In the event that the item(s) delivered is/are not collected by the recipient, the hotel shall have the right to dispose of the same.

 

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31.  Is there a charge for delivery arrangement?

No delivery charges will be applied to general items.  If guest requires the delivery of items weighing over 35 kg in total within one hour, a delivery charge of HKD100 per 35 kg will be applied.

Hotel reserves the right of final decision regarding the provision of delivery service.

 

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32.  How long does it takes for the materials to be delivered to my room?

Please be understand that due to the large amount of deliveries received daily, hotel will deliver the materials to your room within a reasonable time frame. 

 

Furthermore, the HKSAR Government¡¦s Contractor will conduct CNTS on the guest floors, all deliveries have to be temporary suspended during COVID-19 test specimen collection procedure and resume until disinfection completed on the respective floor to avoid cross contamination.

 

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33.  Can I ask pass any items to other guests or outsiders?

No items can be delivered to anyone in order to avoid cross contamination.

 

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34.  Can I ask hotel staff to assist on luggage handling upon departure?

Luggage delivery is on guest own arrangement. It will be subject to a charge if porterage service is required upon departure.

 

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